People provide valuable signals with each interaction - every click, every swipe, every search. So why not deliver more relevant content by harnessing these signals so your support interactions are influenced by data – not guesswork. The results: Increased agent & employee productivity and higher customer satisfaction.
Beyond ServiceNow, content is spread across your organization in different applications, knowledge bases, and storage platforms. Coveo securely indexes and applies machine learning to more than 50 cloud and on-premise content sources so customers, employees, and agents can easily access the most relevant knowledge seamlessly without leaving their ServiceNow workflow.
Agents and employees are more productive at solving complex customer issues when they are equipped with the most relevant content and knowledge. Coveo brings AI-powered search and recommendations directly to the agent, IT, and HR specialist desktop so they have the most relevant content to solve the case-at-hand based on context and previous successful outcomes.
Whether it’s your employees or your customers that are looking for answers – people prefer to self-serve. Enable them to easily find the answers they need by delivering the most relevant, personalized and contextual answers and recommendations based on Coveo machine learning.